Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
In Oldham, the NHS Complaints Advocacy Service is provided by Cloverleaf Advocacy. You can access their website on the button below:
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
Contact your local integrated care board (ICB)
Integrated care boards (ICBs) replaced clinical commissioning groups (CCGs) in the NHS from 1 July 2022.
If you want to contact your local ICB with feedback or a complaint about primary care services such as GPs, dentists, opticians or pharmacy services, you can find their contact details below.
