Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Our approach
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
Our Vision
“To champion the voices of and work together with local people to influence positive change and to ensure their health and care experience is the best that it can be.”
Our Values
Work as a Team
We will work effectively together and support each other to work flexibly as a team in a compassionate and empathic way.
Listening and Including
We are here for everyone. We will listen to, engage with and include local people to hear everyone’s voice regarding their ideas for change in health and social care.
Strengthen Others
We want local people to have the confidence and information to access the care they need. We will act upon the information, feedback and ideas shared with us to enable this to happen.
Be True
We will analyze and report upon the experiences and feedback we receive from local people and services to honestly represent their views and to independently make recommendations for change.
