NHS 111 - A report looking into people's experiences of using NHS 111

Following a discussion and challenge to NHS Oldham Integrated Care Partnership (NHS Oldham ICP) about the impact of the closure of Oldham’s Walk-in Centre, we became aware that additional investment has been made to the NHS 111 service. Healthwatch Oldham was therefore keen to understand people’s experiences of the NHS 111 services and promote the NHS 111 service locally to help people access the health services they require at the time they need it. NHS Oldham ICP were also keen to raise awareness of the NHS 111 service and was in the process of planning a winter publicity campaign.

We were both interested in gathering further insight into the usage and experiences of the NHS 111 service. It was agreed we would do a joint piece of work to learn from local people's experiences of the NHS 111 Service so that we can promote the service further and widen its reach. During this engagement, the services of Healthwatch Oldham and NHS Oldham ICP were also promoted, and as a result, there were signposting opportunities for local people.

You can access the full report below.